1. Warranty Period
Our products are 100% madular built, to change a modular is as easy as plug and play. We supply one year warranty against any natural faults. LED lighting fixures are designed to perform flawlessly within the expected lifetime. However, defective LED modules or other parts may occur. Within the warranty period we will send replacement for defective parts quickly and free of charge. What you need is only a screwdriver! But please coorperate with us with the maintenance, we may need you to send us clear photos of the defective parts so as to help us to check out the problem.
If you want to send back the light to our factory for repair, please state your name, address, email, product serial number, an explanation of the problem and proof of purchase (copy of invoice/receipt). You must take charge of all packaging, shipping and insurance costs for sending back the goods. If possible, please send the items in original packaging. Repairs generally take one or two business days. We’ll pay for the shipping cost to send back the goods to your hand.
After the warranty period, if any parts of your lights got broken, you can buy the parts from us for replacement. You will be charged for the parts. Please rest assure that we won’t overcharge you, the prices of all the parts you may need is clearly listed on our shop page.
3.After Sales Support
If you have any problem with the operation on our products, please feel free to contact our staffs. We’ll help you to figure it out.
Should you accidentally damage your light you will not be covered under our warranty. However, we do offer a repair service so you can return the light to us, we will inspect the damage and provide you with a quote for the repair.